Here at SG Wedding Favors we pride in our products and service. To be certain of the product, we highly recommend that you visit us at our showroom to view the products beforehand. Alternatively, you are most welcome to purchase a single item first before purchasing more.

REFUNDS & EXCHANGES

If you are not completely satisfied with your purchase you must contact us within 10 days of receiving for an exchange or refund.

Please contact us to state your reason for refund or exchange, and to make an appointment to bring your items in for inspection. Once approved, we shall issue credit or exchange. For overseas purchases, credit shall be issued after approval.

The credit will apply to the purchase price of the product.

We do not refund delivery fees and processing fees if any.

IMPORTANT - We do not accept returns or exhanges for the following:

• Opened items not in original packaging
  
• Items personalized as per order
• Edible goods
• Perishable goods such as plants
• Items presented and/or used at the event
• During/after the event which the items were purchased for, and/or after 10 days of receiving (whichever is the earlier)
  

Please note that colors may vary slightly in products due to the manufacturing process or the difference in lighting and settings between computer monitors.

CANCELLATION FEES

If you have changed your mind on your purchase, you may ask for a refund or exchange. You must contact us within 3 days of purchase. Exchanges must be of equal or greater amount to your current order. Refunds incur a 15% cancellation fee due to change of mind, plus any other additional admin fees incurred. 

There will be no refunds on delivery or service fees (if any).